uuko Privacy Policy
uuko is always committed to ensuring the protection of your personal information. This policy clearly explains how we collect and use information.
Introduction and Scope
uuko ("we", "our", "platform") is a trusted online betting and gaming platform in Bangladesh. This Privacy Policy ("Policy") describes how uuko collects, stores, uses and protects your personal information.
By using uuko's website, app or any of our services, you are agreeing to the terms of this Privacy Policy. If you do not agree to these terms, please refrain from using our platform.
This policy should be read together with our Terms and Conditions. Both documents together form the basis of the contractual relationship between you and uuko.
This Privacy Policy applies to all registered members, visitors and users of any uuko service. We believe that transparency is the foundation of trust.
Information We Collect
uuko collects various types of information that help us provide you with the best possible service. The different categories of information are described in detail below.
Identity Information
Information collected from you during the registration process includes:
- Full name and date of birth (for age verification — for users aged 21 and above only)
- Email address and mobile number
- Username and password (stored in encrypted form)
- National ID card or passport details (when identity verification is required)
Financial Information
To process and verify transactions, we collect:
- bKash, Nagad, Rocket, Upay or bank account details (minimum deposit and withdrawal ৳500)
- Transaction history, deposit and withdrawal records
- Information related to bonuses and rewards
Technical and Usage Information
Information automatically collected when you use our platform:
- IP address, browser and device type
- Login time, session duration and usage patterns
- Data collected through cookies and similar tracking technologies
- Gaming preferences and play history
Purpose of Using Information
uuko uses collected information only for specific, legitimate and clear purposes. We never use your information unnecessarily.
Service Delivery and Operations
- Creating, verifying and managing accounts
- Processing deposits and withdrawals (within 10-45 minutes)
- Providing gaming services without interruption
- Activating bonuses and promotional offers (such as the 120% welcome bonus)
- Managing the VIP program and providing weekly cashback
Security and Legal Compliance
- Preventing fraud, money laundering and other illegal activities
- Ensuring age verification (21+)
- Ensuring responsible gaming and supporting at-risk users
- Complying with applicable laws and regulations
Customer Service and Communication
- Providing support through 24/7 Bengali language customer service
- Sending important account-related notifications
- Promotional communications (with your consent)
- Analysing user experience to improve service quality
Sharing Information with Third Parties
uuko does not sell your personal information. We only share information with trusted third parties in specific circumstances and for specific purposes.
Payment Processors
To process financial transactions, we share the necessary information with bKash, Nagad, Rocket, Upay and approved banking partners. These partners are governed by their own privacy policies.
Game Providers
To keep the gaming experience seamless, technical connections are maintained with providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming and Ezugi. Personally identifiable information is kept to a minimum.
Legal Obligations
If legally required, we may provide necessary information in response to a valid request from the relevant authorities. This includes:
- Court orders or government directives
- Assisting the relevant authorities in fraud investigations
- Complying with anti-money laundering laws
We never sell your information to third-party marketing agencies or use it for advertising purposes without your consent.
Information Security Measures
uuko follows industry-standard technology and practices to keep your information secure. Our security framework is multi-layered.
Encryption
SSL/TLS encryption is used for all data transfers. Stored information is also kept in encrypted form. Passwords are never stored in plain text.
Access Controls
Only authorised staff can access your information for specific purposes. All internal access is logged and regularly audited.
Secure Servers
Our server infrastructure operates in secure data centres. Regular security tests and patches are applied.
Monitoring Systems
Our systems are monitored 24/7 to detect suspicious activity. Immediate action is taken in response to any security incident.
While we strive to ensure the highest level of security, no digital system is completely free of risk. It is your responsibility to keep your account information confidential and to use a strong password.
Cookies and Tracking Technologies
uuko uses cookies and similar technologies to improve your browsing experience and ensure the platform functions properly.
Essential Cookies
These cookies are essential for the core functionality of the platform. They are used to maintain login sessions, carry out security verification and save preferences. They cannot be disabled.
Analytics Cookies
Analytics cookies are used to understand how users interact with our platform. This data helps improve service quality. You can disable these through your browser settings.
Marketing Cookies
With your consent, marketing cookies may be used to deliver relevant offers and notifications. You can withdraw this consent at any time from your account settings.
Information Retention Period
uuko retains your information only for as long as necessary. The retention period depends on the type of information and legal requirements.
Account Information
All information is retained while your account is active. After an account is closed, information may generally be kept for up to five years to meet legal and regulatory requirements.
Financial Transaction Records
Financial transaction information is retained for a set period as required by anti-money laundering laws and audit needs. This period is generally determined by applicable law.
Support Communications
Customer service communications and chat logs are retained for a set period for training and quality assurance purposes.
Your Rights and Controls
uuko believes you should have full control over your personal information. Your rights are described below.
Right to Access Information
You can request to view the information we hold about you at any time. Submit your request via live chat or email.
Right to Correct Information
If there are any errors in your information, you can request a correction. Keeping accurate and up-to-date information is important for both parties.
Right to Delete Information
Where there is no legal obligation to retain it, you can request that your account and information be deleted. This process may take some time to complete.
Right to Object to Processing
You have the right to object to marketing communications or certain data processing activities. You can change the relevant preferences from your account settings.
To exercise these rights or to make any information-related request, contact us via our 24/7 live chat or email. We will respond as quickly as possible.
Protection of Minors
uuko's services are for users aged 21 and above only. We do not collect or process information from minors.
Age Verification Policy
We verify the age of every user during the registration process. If a user is suspected to be under 21, their account is immediately suspended and any collected information is securely deleted.
A Message to Parents and Guardians
Parents and guardians are requested that if they see any minor using this platform, they should notify our support team immediately. We will take prompt action.
Policy Changes and Updates
uuko may update this Privacy Policy from time to time. Changes may be necessary due to service improvements, legal changes or new technologies.
Notification of Changes
For significant changes, we will send a notification to your registered email. The date of any change will always be noted in the "Last Updated" section at the top of this page.
Accepting Changes
Continuing to use the platform after an update indicates that you have accepted the revised policy. If you do not agree, you may request that your account be closed.
Contact and Complaint Resolution
If you have any questions, concerns or complaints about this Privacy Policy, please contact us. Our team will respond to your request as quickly as possible.
For more information, visit our FAQ page and Responsible Gaming section. Your trust is our greatest reward.